The following disclaimer governs your use of the Small Capitals Ticket Booking Agency’s services and website. By accessing and using our services, you agree to the terms and conditions outlined below:

1. Accuracy of Information: While we strive to provide accurate and up-to-date information, Small Capitals Ticket Booking Agency cannot guarantee the accuracy, completeness, or reliability of the information displayed on our platform. We recommend verifying all details, including prices, schedules, availability, and terms and conditions, directly with the respective bus operators or service providers.
2. Third-Party Services: Small Capitals Ticket Booking Agency acts as an intermediary between customers and bus/ flight/ train or other service operators or service providers. We do not operate the buses or control the services provided by third-party operators. Therefore, we cannot be held responsible for any changes, cancellations, delays, or disruptions in the services provided by these operators.
3. Bookings and Transactions: Small Capitals Ticket Booking Agency facilitates the booking process by providing a platform for customers to search for Train / bus/ cruise /others routes, compare prices, and make reservations. However, the finalization of bookings and transactions is subject to the terms and conditions of the respective bus/flight/train/cruise/others operators or service providers. Any issues or disputes arising from bookings or transactions should be resolved directly with the relevant parties involved.
4. User Responsibilities: Users of the Small Capitals Ticket Booking Agency platform are responsible for providing accurate and valid information during the booking process. It is the user’s responsibility to ensure that they comply with the terms and conditions set by the bus operators or service providers, including baggage restrictions, travel documents, and other applicable regulations.
5. Limitation of Liability: Small Capitals Ticket Booking Agency shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services, including but not limited to loss of data, loss of profits, or any other damages resulting from the use or inability to use our platform or the services provided by third-party operators.
6. External Links: Our website may contain links to external websites or resources. These links are provided for convenience and informational purposes only. Small Capitals Ticket Booking Agency does not endorse, control, or guarantee the content, accuracy, or safety of these external websites. Users are advised to review the terms and privacy policies of any third-party websites they visit.

By using the Small Capitals Ticket Booking Agency’s services, you acknowledge that you have read, understood, and agreed to the above disclaimer. We reserve the right to modify or update this disclaimer as needed without prior notice. It is your responsibility to review this disclaimer periodically for any changes.

If you have any questions or concerns regarding this disclaimer, please contact us through the provided channels.

TERMS & CONDITIONS OF IRCTC

INSTRUCTIONS:

1. Prescribed Original ID proofs are:- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt. / Public Sector Undertakings of State /
Central Government ,District Administrations , Municipal bodies and Panchayat Administrations which are having serial number / Student Identity Card with photograph issued by
recognized School or College for their students / Nationalized Bank Passbook with photograph /Credit Cards issued by Banks with laminated photograph/Unique Identification Card
“Aadhaar”, m-Aadhaar, e-Aadhaar. /Passenger showing the Aadhaar/Driving Licence from the “Issued Document” section by logging into his/her DigiLocker account considered as
valid proof of identity. (Documents uploaded by the user i.e. the document in “Uploaded Document” section will not be considered as a valid proof of identity).
Ticket Fare
IRCTC Convenience Fee (Incl. of GST)
Travel Insurance Premium (Incl. of GST)
Travel Agent Service Charge
PG Charges
Total Fare (all inclusive)

2. PNRs having fully waitlisted status will be dropped and automatic refund of the ticket amount after deducting the applicable CLERKAGE by Railway shall be credited to the account
used for payment for booking of the ticket. Passengers having fully waitlisted e-ticket are not allowed to board the train. However, the names of PARTIALLY waitlisted/confirmed and
RAC ticket passenger will appear in the chart and will be allowed to board the train.

3. Passengers travelling on a fully waitlisted e-ticket will be treated as Ticketless.

4. Obtain certificate from the TTE /Conductor in case of (a) PARTIALLY waitlisted e-ticket when LESS NO. OF PASSENGERS travel, (b)A.C FAILURE, (c)TRAVEL IN LOWER CLASS. This original
certificate must be sent to GGM (IT), IRCTC, Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi-110055 after filing TDR online within prescribed me for claiming
refund.

5. In case train is late more than 3 hours, refund is admissible as per railway refund rules only when TDR is filed by the user before the actual departure of the train at boarding station
and passenger has not travelled.

6. In case, on a party e-ticket or a family e-ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on RAC or waiting list, full
refund of fare, less clerkage, shall be admissible for confirmed passengers also subject to the condition that the ticket shall be cancelled online or online TDR shall be filed for all the
passengers upto thirty minutes before the scheduled departure of the train.

7. Never purchase e-ticket from unauthorized agents or persons using their personal IDs for commercial purposes. Such tickets are liable to be cancelled and forfeited without any
refund of money, under section (143) of the Indian Railway Act 1989. List of authorized agents are available on www.irctc.co.in under ‘Find NGet Agents’ option.

8. In case of train cancellation on its entire run, full refund is granted automatically by the system. However, if the train is cancelled partially on its run or diverted and not touching
boarding/destination station, passengers are required to file online TDR within 72 hours of scheduled departure of the train from passengers boarding station.

9. For detail, Rules, Refund rules, Terms & Conditions of E-Ticketing services, Travel Insurance facility etc. Please visit www.irctc.co.in

10. While booking this ticket, you have agreed of having read the Health Protocol of Destination State of your travel. You are again advised to clearly read the Health Protocol advisory of
destination state before start of your travel and follow them properly.

11. The FIR forms are available with on board ticket checking staff, train guard and train escorting RPF/GRP staff.

12. Variety of meals available in more than 1500 trains. For delivery of meal of your choice on your seat log on to www.ecatering.irctc.co.in or call 1323 Toll Free. For any
suggestions/complaints related to Catering services, contact Toll Free No. 1800-111-321 (07.00 hrs to 22.00 hrs)

13. National Consumer Helpline (NCH) Toll Free Number: 1800-11-400 or 14404
14. You can book unreserved ticket from UTS APP or ATVMs (Automatic Ticket Vending Machines) located in Railway Stations.